Staying Safe

Enhanced Cleaning Protocol Recommendations for StayBillety Hosts

During these times, cleaning and disinfecting are more important than ever. Both Hosts and Guests want to feel safe and prevent the spread of disease, including the coronavirus.

Cleaning is never a small task, but the “New Normal” we suggest will help to sanitize all areas your guests use, especially high-touch ones.

These guidelines have been suggested on the recommendation of the CDC (US Centers for Disease Control and Prevention), WHO (World Health Organization) and Health Canada.

Always be sure to check with local authorities to ensure you comply with any recent safety measures put in place.

A combination of cleaning and disinfecting effectively removes the COVID-19 virus.

Practise good personal and hand hygiene, maintain physical distancing of at least two metres (six feet) from others, cough or sneeze into the bend of your arm or tissue, and wear a mask convering your nose, mouth and chin.

To help you along, here is what we recommend step by step.



  1. Ventilate the areas your Guests will use both before and during your clean.
  2. Ensure you have all your cleaning and disinfecting products ready and at hand along with cloths, mops, etc. and check expiration dates.
  3. Read the labels on all products for proper use.
  4. Wash your hands for at least 20 seconds or use a hand sanitizer containing 60% alcohol.
  5. Wear protective gear at all times (disposable or reusable gloves, apron/gown and a mask, and consider eye protection).
  6. Take out the garbage (line cans with fresh bags).
  7. Remove all dishes.
  8. Remove all linens (avoid shaking).



  1. Put all dishes in the dishwasher (or hand wash with hot water and antibacterial dish soap).
  2. Wash all linens in hot water and thoroughly dry.
  3. Dust (starting from the top down) and sweep or vacuum the floor (far corner to front).
  4. Clean hard surfaces with soap and water.
  5. Clean soft surfaces according to manufacturer’s instructions.



  1. Spray all high touch areas with disinfectant (doorhandles, light switches, cabinets, electronics, tabletops, toys, remotes, phones, touch screens, handrails, keyboards, toilets, faucets, sinks).
  2. Let the disinfectant stay wet and air dry according to product instructions.
  3. Reminder: do not touch your face while cleaning/disinfecting



  1. Wash or dispose of your cleaning supplies.
  2. Empty the vacuum cleaner.
  3. Wash your hands for at least 20 seconds or use a hand sanitizer.
  4. Make a note of any cleaning items that need to be replaced.



  1. Put on new gloves and a mask.
  2. Replace linens.
  3. Replace or refill any items.
  4. Consider empowering your guests by putting out hand sanitizer, disposable gloves, face masks, extra soap, disinfectant spray and paper towels.
  5. Don’t re-enter a room once its been sanitized.

Well done – you are ready to host again, after 24 hours!!!

Please keep in mind the following:

  1. Ensure the number of people in the house do not exceed what is allowed in your local jurisdiction (and state this on your listing).
  2. You may wish to limit access to certain rooms (again, state this on your listing).
  3. Do not host or travel if you have been exposed recently or have COVID-19 symptoms.
  4. Keep up-to-date on guidelines from your local health authorities or government.
  5. Check travel restrictions and recommendations (block your property if necessary).
  6. COVID-19 responders cannot share any essential amenities and the rehosting window becomes 72 hours.

Finally, here are a few other suggestions you may wish to consider:

  1. Update your cancellation policy to be more flexible.
  2. Review safety features and consider adding emergency numbers and hospitals.
  3. Upgrading your HVAC (heating/ventilation/air conditioning) filter to the highest-rated filter that your system can accommodate. Remember the filter only works when the fan is running!
  4. Disinfect frequently high-touch areas more than once a day.

Household tips:

  1. Diluted household bleach can be used if appropriate for surfaces and is effective for disinfection up to 24 hours. 70% Alcohol solutions may also be used

Bleach solution:

5 Tablespoons (1/3 c) bleach: gallon of tepid water

or 4 Teaspoons bleach: quart of tepid water

  1. Wearing gloves does not necessarily protect you from germs. The best way to protect yourself is to regularly wash your hands with soap and water for 20 seconds or use hand sanitizer.
  2. Spraying footpaths has not been found to be effective to reduce the risk of the coronavirus.

A key factor to your success is ensuring your guests trust your property has been thoroughly cleaned and disinfected.

Thanks for being part of the StayBillety "Staying Safe" Community