Policies & Practices


Last Updated: June 24, 2021


This Privacy Notice applies to personal information which StayBillety Inc. collects through this website (www.staybillety.com) (“Website”). Below are highlights and details of our personal information handling practices.



“Website” means www.staybillety.com.

“User” means any individual who accesses the Website and:

  • Registers for an account on the Website;
  • Uses the Website for any kind of transaction; or 
  • Posts any form of content on the Website.

“Visitor” means any individual who accesses the Website.

The terms “we” , “our”, and “us” mean StayBillety Inc. and StayBillety LLC. 

“You” or “your” means the person accessing or using the Website or its content.

“Host” means any User using the Website to list an Accommodation.

“Accommodation” means any residential or other property listed on the Website to be booked by Users.



1.   Who We Collect Information From?

We currently collect only information provided by the Visitor and User of the Website.


2.   What Personal Information Do We Collect?

We collect information:

  • That you provide through the forms you fill out during account creation or any other form on the Website, online customer service enquiries, and surveys;
  • That you supply through any form of verification information;
  • That you provide when you submit a payment for Accommodations or any associated bookings or services;
  • Automatically when you access or use our Website, including information about the device with which you logged into our Website, your web browser, your IP address, time zone and any other information collected by Google Analytics; 
  • That is used to search for or post Accommodations, make or accept bookings, post comments or reviews, or communicate with other users;
  • That is made available through linking your account on a third-party website with your StayBillety account, including analytics services provided by that website, to the extent allowed by your settings on the third-party website;
  • That you provide when you communicate with StayBillety.


3.   How Do We Use and Disclose Your Information?

  • We use your information to process Accommodation bookings (where applicable), communicate with you, and personalize your user experience by sending out periodic emails to you and receiving feedback to improve our Website;
  • We may use your information to create aggregated and anonymized data for analytical purposes, including improvement of the Website.


4.   How Do We Obtain Your Consent?

By using our Website, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time by contacting us at privacy@staybillety.com or through our online form at https://www.staybillety.com/contactus. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.

You may close your account if you want to withdraw your consent from our further use of your information. We may, however, retain information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.


5.   How Can You Contact Us?

If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us using our online form at https://www.staybillety.com/contactus.  



1.   About Us

This website (www.staybillety.com) (“Website”) is operated by StayBillety Inc.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Our Chief Privacy Officer is Barbara Jones and can be contacted at privacy@staybillety.com. If you have a question or complaint about our personal information handling practices, please contact us at privacy@staybillety.com or using our web form using the following link: https://www.staybillety.com/contactus.


2.   Effective Date and Scope

This Privacy Notice is effective as of June 24, 2021.

This Privacy Notice governs our practices with respect to personal information we collect through our Website, www.staybillety.com.


3.   What Personal Information We Collect

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. We collect various types of cookies, including but not limited to:
  • Essential cookies, including user logins and account management;
  • Performance cookies, including analytics and visitor tracking;
  • Functional cookies, including language, time zone, enhanced content;
  • Targeting/advertising cookies, including content partners, banner networks.
  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps;
  • Other technologies, like web beacons and tracking URLs.


We collect information that you provide during the registration, and/or at the time at which you update your user profile with additional information. 

This information includes (for all users):

  • First, middle and last name;
  • Email address;
  • Phone number; 
  • Security questions and answers;
  • Gender;
  • Date of birth; 
  • Interests and memberships as selected from the list available on the Website;
  • User type (traveler, host or both);
  • Details used to link your PayPal account to the Website, including your PayPal username and email address used for the service;
  • Details concerning transactions made on the Website, such as the amount paid and date of transaction; 
  • Details concerning bookings made through the Website, such as location, date, and length of stay;
  • Location details, such as address, city, state/province, ZIP/postal code and geolocation data through Google Maps;
  • Language settings;
  • Public profile photo;
  • Information included in public posts seeking accommodations (“Requests”);
  • Reviews and comments posted on the Website;
  • Location of any Accommodations listed and associated amenities.


Information Collected from Hosts Only Includes:

  • Details used to link your PayPal account to the Website, including your PayPal username and email address used for the service;
  • Location of any Accommodations listed and associated amenities 


Optional Information Includes:

  • Middle name; 
  • Gender;
  • Date of birth;
  • Language settings;
  • Reviews and comments posted on the Website;
  • Information included in public posts seeking accommodations (“Requests”)


4.   How We Use Your Information

We may use your information to:

  • Register your account;
  • Authenticate you when you log into your account and enable the access and use of the Website, including two-factor authentication using Twilio;
  • Coordinate with Users listing accommodations as Hosts and Users booking accommodations. This is the primary function of the Website;
  • Communicate with you, including service, support and administrative messages, reminders, technical notices, updates, security alerts, marketing and promotional messaging (where consented to) and other information as requested by you;
  • Administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities or events;
  • Personalize your user experience: We may use information in the aggregate to perform analytics and understand how our users as a group use the services and resources provided on our Site;
  • Perform verifications on listing addresses and User identifications, including checks against government databases;
  • Improve our Site: Based on the information and feedback we receive from you, we continually strive to improve our website offerings, including optimizing the Website, StayBillety’s business and users’ experience;
  • Conduct research, fraud prevention, investigations and risk assessments, advertising and marketing;
  • Comply with our legal obligations.


Our Website uses PayPal online payment platform (“PayPal”) to collect payment. Please refer to PayPal’s Privacy Policy as it applies to users in Canada at: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA and to users in the United States at: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

Our Website uses Twilio to perform two-factor authentication for accounts accessing the Website. Please refer to Twilio’s Privacy Policy at: https://www.twilio.com/legal/privacy

Our Website uses MailChimp to distribute newsletters to subscribed Users. Please refer to MailChimp’s Privacy Policy at: https://mailchimp.com/legal/privacy/

Some portions of our Website use Google Maps mapping services. Please refer to Google’s Privacy Policy at: http://www.google.com/privacy.html.


5.   Sharing Your Information With Others

The information we collect from you may be provided to others in the following ways:

  • Parts of your public profile to other Users for marketing purposes, or to the extent necessary to operate and manage referral and rewards programs;
  • Public listing information to other Users, including the listing description, availability, location, and your public profile photo, responsiveness to queries and aggregated demand information; 
  • Review information submitted about guests or Accommodations may be published on the Website;
  • Public profile and public listing information to third-party search engines, subject to their timelines for updating information, caches and indexing practices;
  • To Hosts when booking and confirming accommodations;
  • To guests when requests to book an Accommodation are accepted;
  • To personal contacts on third-party websites, when linked with your StayBillety account; 
  • Public listing and public profile information for display on sites operated by StayBillety’s business partners and affiliates;
  • To our subsidiaries and their employees, including StayBillety LLC., to the same extent that we are permitted to under this Privacy Policy;
  • To third-party companies and individuals providing services such as identity verification, checks against public government databases, fraud prevention and risk assessment, and assistance with customer service; 
  • Non-personal information for industry and market analysis, demographic profiling, marketing, advertising and other business purposes; and 
  • In good faith belief that disclosure is reasonably necessary to:
  • Respond to claims asserted against StayBillety; 
  • Comply with legal process;
  • Implement fraud prevention, risk assessment, investigation, customer support, product development and/or debugging; or 
  • Protect the rights, property or personal safety of StayBillety, its users or members of the public. 


We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.


6.   Law Enforcement Requests

We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.


7.   Data Retention

We will retain your personal information for as long as:

  • Your account is active;
  • Your personal information is needed to provide you services; or
  • It is necessary to meet legal, regulatory, insurance and audit requirements.


8.   Accuracy of Your Personal Information

You may ask for access to any personal information we hold about you at any time.

We will use commercially reasonable efforts to ensure that your personal information is correct, complete and up-to-date to the extent we are notified of any changes by you. You can review and update your personal information on our Website. You can assist by keeping us informed of any changes or informing us if you find any errors in our information about you. If we have disclosed inaccurate information about you to a third party that you are aware of, we would be pleased to contact the third party in order to correct the information upon your request.


9. Security Measures

We take reasonable measures, including administrative, physical and technical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Personal information uploaded to our Website is transmitted to us using industry standard encryption, which creates a private conversation between your computer and our Website. We authenticate our Website and enable TLS/SSL encryption to protect your sensitive data and transactions.

Despite our efforts to protect your privacy, if we learn of a security breach that can result in a real risk of significant harm to you, we will notify you so that you can take any appropriate protective steps.


10. Revision of Policy

This policy may be revised from time to time. We will notify you of material changes prior to such material change being effective, either by e-mail at the address you have provided to us in connection with your registration on our website or by a prominent notice on our Website. Your continued use of our Website, or failure to cancel your account on our Website following such notification shall constitute your acceptance of the revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.


11. Disputes and Complaints

This policy is subject to our Terms of Use, including terms regarding the governing law and the resolution of any disputes between us. If you have a complaint with respect to our privacy policy, please contact us at privacy@staybillety.com or at the online form provided under https://www.staybillety.com/contactus.


12. Regarding Children and Minors

Our Website is not intended for children. If we become aware that we have inadvertently received or collected personal information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.


13. How to Contact Us

If you have any questions about StayBillety Inc.’s privacy policy, any data or personal information retained about you by StayBillety Inc., or would like to exercise any of your data protection rights, please do not hesitate to contact us at https://www.staybillety.com/contactus.